# userguiding.com

> AI-optimized mirror of userguiding.com containing 50 pages totalling 80,788 words of clean markdown content, structured data, and semantic HTML. Original source: https://userguiding.com/. Last updated: 2026-04-29T20:05:35.558Z.

Each page is available as HTML (with JSON-LD structured data) and Markdown (text-only, ideal for LLMs and RAG).

## Homepage

- [site-root.html](/site-root.html) (1 words)

## Articles & Blog Posts

- [pt-br/recursos/ebooks/index.html](/pt-br/recursos/ebooks/index.html) (1 words)
- [es/recursos/webinars/index.html](/es/recursos/webinars/index.html) (1 words)
- [Descubra como a APP Sistemas resolve 80% dos tickets com IA](/pt-br/recursos/webinars/index.html): Torne-se um especialista em produtos com nossos webinars gratuitos. Pegue um café e comece a aprender agora mesmo. (1,761 words)
- [Webinaires](/fr/ressources/webinaires/index.html): Devenez un meilleur spécialiste des produits grâce à nos webinaires gratuits. Prenez une tasse de café et commencez à apprendre dès maintenant. (1,521 words)
- [6 NPS Survey Best Practices from Real Products](/blog/nps-survey-best-practices/index.html): Are you familiar with NPS Surveys? If not, you’ve come to the right place. If yes, you, again, have come to the right place to learn to get more creative with… (3,147 words)
- [Recursos para mejorar tu experiencia con productos](/es/recursos/ebooks/index.html): Conviértase en una mejor persona de producto con nuestros ebooks gratuitos. Tome un café y empiece a aprender ahora mismo. (785 words)
- [blog/product-demo/index.html](/blog/product-demo/index.html) (1 words)
- [Ressources pour améliorer votre expérience du produit](/fr/ressources/ebooks/index.html): Devenez un meilleur spécialiste des produits grâce à nos ebooks gratuits. Prenez une tasse de café et commencez à apprendre dès maintenant. (792 words)
- [product-tours/index.html](/product-tours/index.html) (1 words)
- [How do you scale onboarding past 100 users without burning out?](/resources/webinars/index.html): Become a better product person with our free webinars. We are publishing our recorded webinars. Grab a cup of coffee and start learning right now. (1,354 words)
- [Guidage des utilisateurs sur votre produit web](/fr/index.html): Créez et optimisez des expériences in-app pour guider vos utilisateurs. Onboarding, engagement, collecte de feedback, analyse du comportement, sans codage. (1,402 words)
- [Découvrez les fonctionnalités de UserGuiding](/fr/fonctionnalites/index.html): Découvrez les fonctionnalités de la plateforme de UserGuiding. Guidez les utilisateurs, recueillez des informations, annoncez de nouvelles fonctionnalités, etc. (987 words)
- [pt-br/clientes/activesoft/index.html](/pt-br/clientes/activesoft/index.html) (1 words)
- [Aprovada por  mais de mil empresas em todo o mundo](/pt-br/clientes/index.html): Mais de mil empresas confiam na UserGuiding para melhorar o onboarding de seus usuários. Veja como eles estão expandindo seus negócios conosco. (560 words)
- [Cómo estructurar una empresa SaaS - Roles y estructura organizativa](/es/blog/estructurar-una-empresa-saas/index.html): El SaaS es un sector de rápido crecimiento, pero mucha gente no lo conoce. Comprende el modelo y cómo estructurar un negocio SaaS. (2,625 words)
- [Veja os recursos da UserGuiding](/pt-br/funcionalidades/index.html): Veja todas as funcionalidades da plataforma de adoção de produtos da UserGuiding. Oriente os usuários, obtenha insights, anuncie novos recursos e muito mais. (975 words)
- [Funciones de UserGuiding](/es/funciones/index.html): Vea todas las funciones de la plataforma de adopción de productos de UserGuiding. Guíe a los usuarios, recopile información, anuncie funciones y mucho más. (1,000 words)
- [Orientación de los usuarios  en tu producto web](/es/index.html): Cree y optimice experiencias in-app para guiar a los usuarios. Onboarding, compromiso, recopilación de feedback, análisis del comportamiento, sin codificación. (1,421 words)
- [Casos de uso de UserGuiding](/es/casos-de-uso/index.html): Descubra cómo UserGuiding puede ayudarle a conseguir su objetivo. Cree una experiencia de onboarding fluida para sus usuarios. Sin codificación. (673 words)
- [Histoires de Réussite](/fr/clients/index.html): Plus de 1000 entreprises font confiance à UserGuiding pour améliorer l'onboarding des utilisateurs. Découvrez comment elles développent leur activité avec nous. (508 words)
- [Nuestros casos de éxito](/es/clientes/index.html): Más de 1.000 empresas confían en UserGuiding para mejorar su onboarding de usuarios. Descubre cómo están haciendo crecer su negocio con nosotros. (560 words)
- [Integrações](/pt-br/integracoes/index.html): Conecte suas ferramentas favoritas com a UserGuiding. Monitore o onboarding dos usuários, o uso do material e as pesquisas NPS por meio do seu painel. (673 words)
- [Integraciones](/es/integraciones/index.html): Conecte sus herramientas favoritas con UserGuiding. Realice un seguimiento del uso del material de onboarding del usuario y de las respuestas de NPS. (668 words)
- [How do you scale onboarding past 100 users without burning out?](/custom-alerts/index.html): Create alert policies that monitor your guides and surveys. Get Slack or email notifications when content isn't started, completed, or when elements go missing. (1,182 words)
- [Orientação dos usuários no seu produto web](/pt-br/index.html): Crie e otimize experiências in-app para guiar os novos usuários. Onboarding, engajamento, coleta de feedback e análise do comportamento do usuário, sem código. (1,393 words)
- [How do you scale onboarding past 100 users without burning out?](/integrations/index.html): Connect your favorite tools with UserGuiding Track user onboarding material usage and NPS responses via the popular conversational relationship platform (555 words)
- [How do you scale onboarding past 100 users without burning out?](/blog/index.html): Learn how to build top-tier product experiences, generate insights that drive value, and engage users the right way. (1,046 words)
- [How do you scale onboarding past 100 users without burning out?](/features/index.html): See all features of UserGuiding's all-in-one product adoption platform. Guide users, gather insights, announce new features, and more. (826 words)
- [Cas d'utilisation de UserGuiding](/fr/cas-dutilisation/index.html): Découvrez comment UserGuiding peut vous aider à atteindre votre objectif. Créez une bonne expérience d'onboarding avec des guides interactifs, sans code. (674 words)
- [Information Security Policy](/information-security-policy/index.html): As UserGuiding, the continuity of the services we provide, the confidentiality of the information we hold, and the integrity of our customers or information assets within ourselves are of the highest importance. (1,007 words)
- [We have raised a pre-seed funding!](/blog/userguiding-raised-seed-funding/index.html): UserGuiding has raised seed funding in September 2019. Check out the details about the investment and how we plan to use it in our blog post. (656 words)
- [How do you scale onboarding past 100 users without burning out?](/user-onboarding-software/index.html): Create personalized product walkthroughs in minutes with user onboarding software. Make your product more discoverable and increase retention. (1,611 words)
- [Intégrations](/fr/integrations/index.html): Connectez vos outils préférés avec UserGuiding. Suivez l'utilisation du matériel d'onboarding des utilisateurs et les réponses du NPS. (648 words)
- [Uma plataforma que atende às suas necessidades](/pt-br/casos-de-uso/index.html): Saiba como a UserGuiding pode ajudá-lo a atingir sua meta. Crie uma experiência de onboarding tranquila para seus usuários. Ajude sua equipe a criar guias interativos sem código. (708 words)
- [How do you scale onboarding past 100 users without burning out?](/use-cases/index.html): Learn how UserGuiding can help you achieve your goal. Create a smooth user onboarding experience for your users. Empower your team with the ability to create product tours and guides with no coding. (568 words)
- [How do you scale onboarding past 100 users without burning out?](/customers/index.html): 1000+ companies trust UserGuiding to improve their user onboarding. See how they are growing their business with us. (458 words)
- [We've raised $1.1M seed funding! 🎉🍾](/blog/seed-funding-2020/index.html): Hey Maybe you heard us, maybe you surfed with us or guided your users through the waves with us. (Maybe not yet) In any case, I want to thank you for visiting… (1,008 words)
- [La entrega de valor es segura](/es/precios/index.html): Obtén más información sobre los precios del software de onboarding de usuarios más asequible. Incluye todas las funciones para aumentar la adopción de tu producto. (1,590 words)
- [A entrega de valor é certa](/pt-br/precos/index.html): Saiba mais sobre os preços do melhor software de onboarding, incluindo todos os recursos para aumentar a adoção do seu produto. (1,594 words)
- [Best Value Meets Assurance](/pricing/index.html): Learn more about the pricing details of the most affordable user onboarding software. Including all features to increase product adoption. (1,349 words)
- [La livraison de valeur est assurée](/fr/tarifs/index.html): Découvrez les tarifs du logiciel d'onboarding utilisateur le plus abordable. Incluant toutes les fonctionnalités permettant d'augmenter l'adoption produit. (1,636 words)
- [Product Tour: A Guide to Improve User Engagement and Adoption](/blog/product-tour/index.html): Master product tours to improve user engagement and adoption in 2026. Learn essential elements and tips to create effective tours that guide users., I've posted about product tours before, but it's important to reiterate. I firmly believe in using product tours throughout the website and the marketing/sales process. 

It allows the prospect to experience the product without sitting through a demo.

We have over 15 product tours throughout our website based on persona, use case, product, and solution during our website redesign. 

We are planning on adding more, mainly because of the lift we experienced after the launch:

- 250% increase in engaged visitors interacting with the Navattic tours
- 300% increase in CTA clicks
- 25% CTR for those CTAs

Best part? They generate revenue. 

Show. Don't tell. | 21 comments on LinkedIn, The Haunted House (but for people working on user onboarding):


- 99% of new users churn after 24 hours of signing up.
- The sales team cold calls 100% of trial users.
- The CEO wants a 51-step product tour.
- New customers don't show up to calls.
- Activation rates are trending down.

Anything else you'd add?

—

PS. If you enjoyed this, you'd like my new book EUREKA - The Customer Onboarding Playbook for B2B Companies (coming June 2025).

It's a follow-up to my bestselling book Product-Led Onboarding (+35k copies sold).

I'll be sharing the 1st chapter of my new book with my newsletter in a few days.

The title is spicy: “Why Product-Led Onboarding Is NOT Enough in B2B.”

Tap "View my site" beside my profile for access. | 27 comments on LinkedIn (5,528 words)
- [sitemap-xml.html](/sitemap-xml.html) (2,909 words)
- [How to Scale User Onboarding Past 100 MAU](/blog/how-to-scale-user-onboarding-past-100-mau/index.html): Struggling to scale onboarding past 100 MAU? Learn how to replace manual onboarding with scalable, product-led onboarding using in-app guidance and automation., Onboarding isn't just a project plan. It's a growth play. 

While we're at it: Implementation ≠ onboarding. Implementation installs. Onboarding changes behavior.

I'm reading Product-Led Onboarding by Ramli John right now and find myself nodding along the whole time. 

Two truths I love:

1. Onboarding is cross-functional not just a "CS function"
2. Great onboarding leads to growth

When we revamped onboarding at data.ai we had Customer Success, Marketing, Product, UX, Ops and BI collaboratively working together. We studied what our most successful users did in their first 30/60/90 days that led to long term use. We mapped workflows by industry, role and goals. And we paired that with CS and customer feedback to spot friction areas.

If you're mapping your own flow:
- Gather your onboarding team
- Map what's happening today and make a few hypotheses
- Identify 3-5 actions that predict long term use
- Make those actions the path
- Personalize to the user
- Give each team a clear moment to own (and shine!)

What's a change you implemented during onboarding that drove more value for your customers?
Also what should I read next? Send me your recs!  | 11 comments on LinkedIn, The onboarding mistake I see every company make.


They treat onboarding as an internal milestone rather than a customer experience.

The goal becomes: get the customer through setup. Get them to click the key buttons. Hit the activation metric.

And the customer's goal, which is to achieve something specific with your product, gets treated as secondary.

I have seen this pattern across companies of different sizes. The onboarding is efficient. The customer is technically activated. And they churn at month three because they never actually got to the outcome they were sold.

The fix is simple in principle and hard in practice.

Start every onboarding by asking: 𝒘𝒉𝒂𝒕 𝒅𝒐𝒆𝒔 𝒔𝒖𝒄𝒄𝒆𝒔𝒔 𝒍𝒐𝒐𝒌 𝒍𝒊𝒌𝒆 𝒇𝒐𝒓 𝒕𝒉𝒊𝒔 𝒄𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝒔𝒑𝒆𝒄𝒊𝒇𝒊𝒄𝒂𝒍𝒍𝒚, 𝒊𝒏 𝒕𝒉𝒆𝒊𝒓 𝒘𝒐𝒓𝒅𝒔, 𝒊𝒏 90 𝒅𝒂𝒚𝒔? Then build the entire onboarding sequence backwards from that answer.

Not from your product's feature checklist. From their definition of value.

The difference in retention outcomes is significant. How does your onboarding process start?


#customerexperience #csm #customersuccess #retentionstrategy #csmstrategy (5,810 words)
- [Cómo Lanzar un Producto SaaS: Una guía paso a paso](/es/blog/como-lanzar-un-producto-saas/index.html): Descubre cómo lanzar con éxito un producto SaaS con nuestra completa guía. Conoce los pasos clave para la investigación de mercado, la creación de marca, la estrategia de ventas y mucho más. (5,180 words)
- [15 Effective Product Tour Examples to Enhance User Engagement](/blog/product-tour-examples/index.html): Explore 15 product tour examples that boost engagement in 2026. Learn what makes interactive walkthroughs effective and how to build your own. (4,777 words)
- [100+ User Onboarding Statistics You Need to Know in 2026](/blog/user-onboarding-statistics/index.html): 90% of users churn without strong onboarding. Explore 100+ stats on video tutorials, progress bars, B2B strategies, and triggers that work. (4,955 words)
- [The State of Product-Led Growth in SaaS for 2026](/blog/state-of-plg-in-saas/index.html): Explore the state of PLG in SaaS for 2026. Learn how AI, buyer behavior shifts, and product-led sales are reshaping activation and user growth., Gamification can be a fantastic way to integrate Product-Led Growth (PLG) features into your SaaS product. It transforms aspects like lead generation, conversion, and even routine tasks into an engaging experience.

What is gamification? It's the application of video game elements in non-game contexts, like business processes.

How can gamification boost SaaS customer conversion?

- Award points to customers for actions like engagement, purchases, and referrals.
- Create levels or tiers and reward frequent users with virtual badges.
- Use gamified tutorials for customer onboarding.
- Celebrate product milestones with rewards or acknowledgments.

Noteworthy examples of SaaS gamification:

- HubSpot: Engages customers with motivational messages and educational pop-ups, creating a checklist-like experience.
- Grammarly: Scores users' content, providing immediate feedback.
- Twitch: Offers rewards for watching streams, enhancing viewer engagement.
- SalesForce’s Trailhead: Tracks onboarding progress and rewards customers accordingly.

The impact? Businesses employing gamification see up to 7x higher conversion rates. Users enjoy the thrill of progressing through levels, earning points, and receiving instant feedback.

By making the use of your software as captivating as playing a video game, you're more likely to see an uptick in customer engagement and conversions. (6,502 words)
- [Digital Transformation in Transportation (+Use Cases, Benefits, Examples)](/blog/digital-transformation-in-transportation/index.html): Explore digital transformation in transportation for 2026. Discover smart routes, predictive tech, and data-driven decisions., 🚀 Today we're sharing a new direction: The launch of Google for Transportation, a new initiative dedicated to solving the toughest challenging in transportation with the magic of Google maps, AI, and search.

🎯 Our mission is simple: To co-create solutions to build safer, more resilient, and efficient transportation for all.

This isn't about pushing technology, it's about real-world impact. Putting people at the heart of problem-solving. From predicting crashes and protecting people who walk and bike, to detecting flooding and keeping communities prepared when natural disaster strikes, technology and AI play a crucial role.

What is our 5-step strategy?
📣 Tell our story: Start with the mission and problem we're solving to answer our 'why'.
🦜 Change the way we talk: Drop the jargon and use plain language so we don't speak past each other, rather with each other.
🤝 Grow our partner network: We don't go it alone. We need you to partner with us to build solutions.
💟 Human-centered: We place people at the heart of problem-solving by hosting innovation workshops, listening, and having empathy.
🔝 Prioritizing use cases: We think big, act small, and stay humble to help solve the biggest problems, one step at a time.

So what does this mean? We're focusing on solutions - and seeking industry feedback over the coming weeks and months - on the top use cases in transportation, including:
🛡️ Safety: From predictive crash analytics to protecting vulnerable road users
♻️ Resiliency: Dynamic planning for weather events and evacuations to building a sustainable future
⚙️ Operations: Predictive asset management, large events and modernizing systems
🗺️ Planning: Multimodal trip planning, routing, capital investment, and planning and project prioritization

Join us on this journey to reshape transportation for the future. We'll be attending AASHTO (American Association of State Highway and Transportation Officials), and Transportation Research Board, hosting symposia, and sharing thoughts pieces in the upcoming weeks and months. We plan to roll out the full slate of work in early 2026. We want your feedback on what the future should look like!

#GoogleforTransportation #Partnership #TransportationInnovation #FutureofMobility #Innovation | 94 comments on LinkedIn (5,200 words)

## Resources

- [Full Page Index](/index.html): Browse all cached pages with rich metadata
- [About This Cache](/content/about.html): Methodology, technical details, and usage guidelines
- [XML Sitemap](/content/sitemap.xml): Machine-readable sitemap for crawler discovery
- [Robots.txt](/content/robots.txt): Crawler directives